We get a lot of e-mails from our customers via Contact Us form on this website. We reply to EVERY SINGLE one, usually on the same day, however it seems that most of the time these e-mails are wind up in Spam or Junkmail folders in customer accounts. It’s a very frustrating issue, as we never send any soliciting e-mails. We do not have mail-lists, do not send ads or promotions. Only e-mails that are being sent by us are status changes regarding customer orders or replies to the questions.
If you tried to get in touch with us but have not heard anything back, please DO CHECK your SPAM folder and if possible whitelist “lensdigital.com” and “piburn.info” domains.
Alternatively you can reach to us via Facebook messaging system via https://www.facebook.com/PiBurnUSA/